Everything you need to know about making retail sales through your Online Store.
How can I view my Online Store?
Click the shopping cart on your dashboard: How do I view my online store?
Do I need a retail license to sell online?
Technically your online sales are made through SalonInteractive, so we collect and report the sales tax. You, therefore, do not need a retail license if you only sell through your Online Store.
What is the commission rate for salons
Salons get a minimum of 25% of each sale without having to stock, ship, or pay for the products.
Should I pay a commission to my service providers when their clients purchase online?
It's completely up to you, as there are no set guidelines. If you do offer commissions, here's how to find how much you owe team members: How do I view my commissions?
Where can I find how much I have sold online?
In your menu, go to eCommerce > Orders and follow these steps: How do I track customer orders?
Where can I see which clients have made purchases?
View detailed information for your customer orders by going to eCommerce > Commissions in your menu. Learn more here: How do I track customer orders?
Where can I find the commission report?
To quickly see your commission totals and when they were sent to you, check out your Commissions page. In your menu, go to eCommerce > Commissions or follow along here: How do I view my commissions?
View detailed information for your customer orders, including commissions earned by going to eCommerce > Commissions in your menu. Learn more here: How do I track customer orders?
What happens to my commissions if there is a return?
Commissions are paid based on completed transactions. And since returns are not complete transactions, unfortunately, commissions are not applicable. Any commissions already paid on returned orders will be recovered from commissions owed to you currently or for future sales.
What is the return policy for salon clients?
You can find the current return policy here: Return Policy - Online Client Purchases
How do Subscriptions work?
When your client is signed in and chooses a product, they will see the option to purchase that product the one time or as a subscription in 2-week to 6-month intervals. Your clients can edit their subscription at any time through their profile: What are Product Subscriptions
Can I change the order the brands display?
Not at this time, as your Online Store displays your brands alphabetically.
Do products on my Online Store ever become out of stock?
It is fairly rare, but some products may be temporarily out of stock. The brand or distributor is usually able to remedy their inventory pretty quickly.
If I can't find the answers I need, what do I do?
We are here to help. Our Help Center has the answers you need 24/7. You can also reach out to our customer care experts at 312-300-0553 or email support@saloninteractive.com.