The return policy is located in the footer of your online store. This is what your clients will see:
If you are not satisfied with your online order from (salon name), you have 30 days from the original shipped date to bring your unopened or gently used items to the salon. You may be required to show your packing slip or shipping confirmation email for the stylist to process your return. Please note that shipping charges on your original order will not be refunded unless your package was incorrectly shipped or damaged.
Products ineligible for return:
Please note some items may not be eligible for return. Tools such as curling irons and hairbrushes may not qualify for return. Please check your shipping confirmation email for details on the products within your order.
Damaged or missing product:
If you have received an item that is damaged or there are missing items from your order, please contact us directly via returns@saloninteractive.com or call 312-300-0553
If you’re unable to return to your salon:
If your salon is no longer open or you are unable to bring it to your salon and therefore need to mail your order back, please click below (see Request a Return Label button) to request a return label. Your shipping costs will vary based on packaging, weight, etc.
If your salon client has any issues with their order, they should follow the instructions above.
If, within the 30 days of purchase, a client returns product from your online store to your salon, the salon should follow these instructions for processing the return: How do I process a customer return?
If you need help, our support team is here for you. Give us a call at 312-300-0553 or open a case at support@saloninteractive.com.