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Orders and Returns - Online Client Purchases

Your Online Store’s orders and return policy is always easy to find in your store's footer and is included in every client order confirmation email. If a client reaches out to you with any order questions, simply point them to the support contact info in their order confirmation email, and your SalonInteractive team will happily take care of them. 

Your Online Store Orders & Return Policy (as seen on your Online Store footer):

Thank you for supporting your favorite beauty pro's Online Store. Your local salon has partnered with SalonInteractive to make it simple to shop the products recommended beyond the chair. Have questions about your order? We've got answers right here, or you can reach out to us directly.

What is SalonInteractive?
SalonInteractive is a software designed just for beauty professionals and their clients. We make it simple for salon clients to purchase their favorite products from the people they trust the most: their stylists. And then, we make it even simpler for those stylists, using their chosen distributors, to be able to sell the products they recommend by taking charge of shipping, handling, and customer service. Beauty distributors are the trusted partners of your salon who guarantee they use and sell only guaranteed authentic products from the brands you love. Please note, because SalonInteractive powers the transaction process for your salon, SalonInteractive is the business that will appear on your credit card statement when you place an order.

Editing or canceling your order
Requests to cancel or modify orders that have already been placed may not be possible. If you need to update the shipping address, we recommend first contacting the shipping service mentioned in your tracking confirmation email.

Coupons and promos
Create an account with your salon's Online Store to sign up for your salon's email list so you get the most up-to-date information on brand promotions. You can also look for banners at the top of their Online Store to find the latest discounts and promotions. If you're using a promo code in your order, you will enter the code at checkout and see the offer applied there.

Tracking package
Check your order confirmation email for tracking information. Can't find your order confirmation email or tracking number? Email us at customercare@saloninteractive.com.

Missing package
If your shipment's tracking shows it's been delivered, but it hasn't arrived, please allow 3 days for arrival. If it's been over 3 days since your tracking shows delivered and your package still hasn't arrived, you may submit a form or email us at customercare@saloninteractive.com.

Shipping issues
If there is an issue with your shipment's tracking such as cancellation, updating stopped, or was returned to the distributor's facility, please submit this form or email us at customercare@saloninteractive.com.

Missing or damaged items
If you are missing an item or received damaged items in your order please proceed with a return request and select the appropriate return reason. Some items like pumps may be sold separately.

Incorrect items received
If you have received an item that is incorrect, please submit a form or email us directly at customercare@saloninteractive.com. If an item was ordered incorrectly, please note that we cannot accept exchanges, and some items such as opened items may not be returnable. Please refer to our 30-day return policy.

Return policy
You have 30 days to return your items from the date they were originally shipped. You're welcome to bring any unopened, unused items back to the salon you purchased from. Be sure to bring your packing slip or shipping confirmation email so your stylist can process your return. If your stylist or salon has questions, you can show them this page here.

EXAMPLE:
1234 5th St.
New York, LA 70001, US
123-333-4444

Can't make it to the salon? No problem! Just click here (unique to each salon store) to start your return by mail process. Shipping and handling fees may be required when you send your items back. These costs can vary based on things like packaging and weight. Unfortunately, we can't refund any shipping charges from your original order unless there was a mix up with your package or it arrived damaged.


Products ineligible for return
Please note some items may not be eligible for return. Tools such as curling irons and hair brushes, as well as opened or used products may not qualify for return. Please check your shipping confirmation email for details on the products within your order.

Gift cards
At this time, gift cards purchased from your salon cannot be used for the Online Store. Please contact the team at your salon for assistance with using your gift card.