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      How do I track customer orders?

      If you want to track your online sales, download reports, process returns, or view details on orders, follow this process.

      Once logged into SalonInteractive, go to your menu and click eCommerce, then Orders.

      How do I track customer orders-01How do I track customer orders-02Your most recent orders will populate the next screen.

      How do I track customer orders-03If you wish to view a specific order number, add it to the Search by Order field.

      How do I track customer orders-04

      Otherwise, to view more orders, select a start and end date or one of the quick pick dates: last year, last month, last week, this year, this month, or yesterday. Click Apply Filters.

      How do I track customer orders-05How do I track customer orders-06How do I track customer orders-07

      At any point, you can narrow your search by grouping by distributor or brand or sorting by order status: accepted, canceled, chargeback, chargeback review, and shipped.

      How do I track customer orders-08How do I track customer orders-09

      The system will bring up any orders during the specified search period.

      How do I track customer orders-10Each line represents one online order.

      How do I track customer orders-11In this view, you can see when the order was placed, its status in the process, how much the order was for, your commissions from this order, which distributor is fulfilling the order, and if there are any returns.

      How do I track customer orders-12How do I track customer orders-13How do I track customer orders-14How do I track customer orders-15How do I track customer orders-16How do I track customer orders-17Click on any order ID number to see a larger order detail, which includes the date of the order, when it was shipped, where it’s shipped to, and a summary of the items.

      How do I track customer orders-18How do I track customer orders-19

      If you wish to export any reports from a list of orders, click either export to Excel or export to CSV, or if you have multiple users and want to see a breakdown, click Export Commissions to CSV.

      How do I track customer orders-20

      If you have any questions about your sales or running reports, feel free to contact support here or call  312-300-0553.

       

      Resources:

      How do I log into SalonInteractive?

      How do I read my dashboard?

       

      If you need help, our support team is here for you. Give us a call at 312-300-0553 or open a case at support@saloninteractive.com.