Answers to top questions about connecting your bank to your SalonInteractive account.
Why do I need to add my banking information?
In order to pay you commissions for any sales on SalonInteractive, you'll need to add your bank. All payments are electronic and go into the bank account of your choice. Add your bank by following these steps: How do I set up my bank account?
How and when do I get paid?
Commissions are deposited into your account every Friday for sales up through that Monday. How and when do I get paid?
Is it safe to add my bank?
We currently use Plaid to safely verify and link your bank account to your Online Store and Dwolla to seamlessly pay your commissions to your account. With this method, there are many ways in which a bank may opt to verify your account, all with easy-to-follow instructions that walk you through the process in real-time. How do I set up my bank account?
How do I add my bank information?
There are many ways in which a bank may opt to verify your account, all with easy-to-follow instructions that walk you through the process in real-time. This is the best place to start if you bank online. How do I set up my bank account?
How do I add my bank if I do not bank online?
Grab your bank account number and bank routing number and follow these easy steps: What do I do if I don’t bank online?
What do I do if I can’t find my bank on the list?
Grab your bank account number and bank routing number and follow these easy steps: What do I do if I can’t find my bank?
Why am I being asked to sign in again and/or verify my email address at the banking setup step?
There are two different types of logins. One for your account with SalonInteractive and another for Dwolla. We currently use Plaid to safely verify and link your bank account to your Online Store and Dwolla to seamlessly pay your commissions to your account. A requirement of both vendors is that you verify your email address on the SalonInteractive platform and access your bank through their application using one of several methods, each of which may require an additional login.
How do I know when I make sales?
In addition to watching your sales on your benchmark dashboard, you can access all sales through your Online Store using the Orders report. How do I know if I made a sale?
Where do I go to find out how much I've been paid?
While logged into SalonInteractive, from your menu, go to eCommerce > Commissions. Each deposit has a report attached. Learn more: Where do I view my commissions?
I have made sales online but have not been paid yet. Why?
Make sure you've added and validated your bank information so that we can pay you.
How do I tell if my bank has been connected?
Can clients use their salon gift cards to make purchases on my Online Store?
At this time, SalonInteractive does not have an option for purchasing products with salon gift cards. However, we do take American Express, MasterCard, Discover, and Visa.
Does my salon need to report sales tax on sales through our Online Store?
For online sales, SalonInteractive handles the sales tax and reports it to the appropriate state/agency.
Will my salon receive a Form 1099 for each tax year?
Each SalonInteractive account that makes $600 or more in commissions for a given tax year may receive a Form 1099 from our payments processor.
To find out what commissions have been paid to your salon, access your commissions dashboard by logging into SalonInteractive and going to eCommerce > Commissions. Add a date range and click the Apply Filters button.
What do I do if I have a question about a commission payment?
Please call 312-300-0553 or email support@saloninteractive.com.