If there’s a return from your client’s retail purchase through SalonInteractive, use the following steps to make a refund.
Since SalonInteractive handles all the credit card processing on your Online Store, you
want to ensure the return goes through the SalonInteractive system so we can refund the client’s original form of payment.
Please note that you will see this as a negative transaction on your next commission payment report. We will never deduct money from your account but will remove the amount from your next commission payment.
Processing a Return
Log into SalonInteractive. From your menu, click eCommerce and select Orders.
In the next window, your most recent orders will populate.
To find the order you want, you can search for the transaction by date using one of the quick-pick options or by date range.
You also have the option to search by order ID or customer in the Search for Order field.
Note: your client can find their order number in their ship confirmation email or packing slip.
In addition, you can search by distributor (if you use multiple distributors) or brand.
There is also an option to search by order status.
Once you select the desired filters, click Apply Filters.
Once you find the transaction, click the order ID, which will pull up a receipt for the order.
Scroll to the bottom of the receipt and click Return Products.
Under Quantity Returned, change the quantity for the items you are returning, then select Return Products.
SalonInteractive will process this refund to your client’s original form of payment immediately. Depending on the timeline for the client’s bank, it may take a few days to see that refund on their bank statement.
Now that you have collected these products, please contact your distributor for the best way to return these items to their warehouse.
You and your clients can also find access to the return policy in the footer of your Online Store.
Resources:
Return Policy - Online Client Purchases